Director of Customer Success (Montreal or Toronto)

Category: Customer Service

Are you ready to join a team of tech-savvy music lovers and watch your career take off in an exciting, fast-paced, and innovative work environment?

We are currently looking for a Director of Customer Success to join the Chatter team. The Director of Customer Success is responsible for maximizing the value Chatter customers get from their investment in our platform, and also for building deep and trusted relationships. As a member of the leadership team and reporting to the Chatter Research Founder, this role will work closely with company leaders in the Sales, Product, and Research departments to ensure strong alignment across the company. This role can be performed remotely from anywhere in North America, or you are welcome to join us in our Toronto or Montreal offices once COVID has subsided. 

Chatter Research is a retail experience measurement platform for the modern retailer, online and in-store. Clients include Staples, Lush, Fanatics and Nike. Chatter Research is a wholly-owned division of Stingray, a large publicly traded company with over 100,000 retail locations as customers.




** In the context of the COVID-19 pandemic, some of these benefits are not available or are being offered in a different format.

Stingray’s offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jogging at lunch time. We are a young, energetic company committed to the well-being of our employees and who ensures it through benefits such as breakfasts, snacks, coffee for all tastes, free treats and 5@7 Fridays. We also have access to virtual health care! What else to say?

If you are looking for an exceptional workplace and have what it takes to fill this role, please send us your resume at

Not the job for you? Check out our Careers page to consult other available positions and learn more about Stingray. We’re always on the lookout for new talent.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.