Are you ready to join a team of tech-savvy music lovers and witness your career take off as you thrive in a setting like no other?
If you are an enthusiastic and efficient person who has a creative and flexible approach, we want to hear from you!
We are currently looking for a Support Coordinator, Level 3 to assist the members of the support team with their diverse tasks. This position is for our Stingray Business division.
What you'll do
- Provide client support and technical issue resolution via e-mail, phone and webinar;
- Provide training to clients in the use of our platforms and associated online applications;
- Identify and correct or advise Level 1 and Premier Service Managers on complex technical issues relating to IP platforms;
- Perform regular monitoring of IP connected devices and troubleshoot connectivity, as well as document product failures or errors to appropriate personnel in IT for further investigation;
- Assist Project Management with national deployments and establishing connectivity with a brand-wide rollout of devices;
- Assist with overflow of 1st level support calls and e-mails from commercial clients throughout Canada all the while ensuring that Service Level Agreements are met and maintained;
- Communicate solutions, successes, and opportunities to management for all clients.
- Bilingual (Strong English);
- Experience in a Call Centre or Helpdesk environment;
- Experience in IT, or Network troubleshooting an asset.
- Planning and organizing;
- Strong organizational skills (including time management);
- Strong communication skills (spoken and written);
- Team player (working with several departments);
- Ability to multi-task;
- Ability to work productively while working independently (autonomous);
- Proactivity and Determination.
If you are looking for an exceptional workplace and have what it takes to fill this role, please send us your resume at firstname.lastname@example.org
Not the job for you? Check out our Careers page to consult other available positions and learn more about Stingray. We’re always on the lookout for new talent.