Stingray Business is seeking for two Level 1 Support Representatives who will assist the members of the support team with their diverse tasks. The candidates must be enthusiastic, efficient, creative and flexible.
- 1 Support Representative will be on the evening shift (12pm to 8pm)
- 1 Support Representative will be on the day weekend shift (wednesday to sunday)
Roles and Responsibilities
- Answer 1st level support calls and e-mails from commercial clients throughout Canada all the while ensuring that Service Level Agreements are met and maintained ;
- Identify and perform appropriate technical troubleshooting to resolve issues remotely ;
- Coordinate the dispatch of technician when applicable and oversee ticket resolution in a timely manner ;
- Create work orders for service visits, product shipments, etc. ;
- Coordinate customers’ service requirements with other appropriate departments as necessary to ensure effective account management ;
- Refer complaints of service or product failure or errors to appropriate personnel for investigation ;
- Communicate solutions, successes, and opportunities to management for all clients ;
- Assist Project Management with national deployments; waybill creation, fulfilling shipments, outbound calling, etc. ;
- Assist with managing seasonal-related requests and ensuring that they are addressed in an efficient manner (Holiday programming/custom messaging).
- Bilingual (Strong English) ;
- Experience in a Call Centre or Helpdesk environment ;
- Strong organizational (including time management) required ;
- Strong communication skills (spoken and written) ;
- Ability to multi-task and work with limited supervision ;
- Experience in IT or Network troubleshooting is an asset ;
- Available for evening shift 12 PM to 8 PM.
- Planning and organizing ;
- Team player (working with several departments) ;
- Ability to work productively while working independently ;
- Adaptability ;
- Proactivity and Determination.
If you are looking for an exceptional work atmosphere and possess the required profile, please send us your resume at firstname.lastname@example.org